Support Board
Date/Time: Wed, 02 Sep 2026 16:32:09 +0000
Post From: Delayed data after resuming sierra chart
| [2026-09-02 14:24:52] |
| John - SC Support - Posts: 47751 |
|
Your issue is that you have activated a Non-Professional exchange option for the CME Group, but you have not connected your Sierra Chart software to your live, funded, futures trading account in order to verify your non-professional standing. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges When you make a good connection to your live trading account, your "Verified Until" date will change to 30 days in the future. This date must be in the future in order to get the real-time non-professional data. Right now, your date is showing as "August 6, 2026". You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you need help connecting to your live trading service, then let us know what Broker or Trading Service you use for your live trading account, and we will point you to the proper instructions to connect. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |