Support Board
Date/Time: Sun, 02 Aug 2026 19:50:19 +0000
Post From: Numbers Bars historical tick data not populating with Denali Package 11
| [2026-06-18 16:27:47] |
| John - SC Support - Posts: 47426 |
|
You should not be having an issue of not having backfilled data, as your account has everything setup properly to get the data for the CME Exchange. But the image you provided confuses us, as it is not showing no data. It is showing very little data for those times, but it may not be incorrect. We can not tell if it is correct or not, as we do not know the symbol of the chart or the time zone. If you are actually missing data, where the bars show nothing at all, or they show only zeros for both Bid and Ask, then we would need to see an image of that, and we need to know the symbol and time zone of the chart. Please get us an image by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Also, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |