Support Board
Date/Time: Thu, 23 Apr 2026 01:28:58 +0000
Post From: AMP CQG TOP of BOOK
| [2026-04-22 19:28:25] |
| John - SC Support - Posts: 45738 |
|
You are not understanding how Sierra Chart works with regards to data and connecting to trading services. Sierra Chart is specifically setup to allow you to connect to your chosen trading service (Teton, CQG, Rithmic, Interactive Brokers) and then get data from either that trading service (if available) or from us. With CQG, in particular, we do NOT support data for the CME Group and EUREX - so you can NOT get this data from CQG into Sierra Chart. Refer to the following: Denali Exchange Data Feed: Integration with Trading Services As noted above, you setup the trading service connection in the Data/Trade Service Settings. Then you will be trading with that service and getting data from us. The one control over whether you are actually getting data from us is "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds". This being said, you need to set your Data/Trade Service Settings to connect to CQG by following these instructions: CQG Trading Platform Service: Setup Instructions Then make sure the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" is set to "Yes". The choice of whether you use CQG or another order routing service is between you and AMP. That decision has nothing to do with Sierra Chart. -- Once the above is done for both of your computers, then you should be getting real-time data to one computer (and only one computer) along with Market Depth data for the CME exchange ONLY. You are only setup to get data for the CME exchange (including Market Depth), not the entire CME Group. The computer that connects first to the data feed will get the real-time data. The other computer will not get anything if it is connected to CQG. To resolve the issue of getting data to two different computers at the same time, you need to set the option to be able to get the data to two different computers at the same time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously -- If you are having an issue getting market depth data with the real-time data for symbols on the CME exchange, then start by going through the following: File Menu: Not Receiving the Full Number of Market Depth Levels For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |