Support Board

Date/Time: Thu, 18 Apr 2024 22:30:19 +0000

Post From: Data Provider Issue

[2014-10-04 10:39:17] Link To Thread - Link To Post [Go To First Post]
User42384 - Posts: 4
Hi, I just signed up for your service and I'm having an issue with a message that comes up saying I do not qualify as a non-professional when based on the answers it's clear that I am not. Although this message was displayed the system allowed me to continue and sign up for non-professional data for Eurex with market depth. After completion I signed the agreement with Barchart, but no log in details were provided. I'm now trying to connect to receive the data and Barchart is not one of the available connections and the ones that have 'trading' written next to it won't allow me to connect. Can you please help me get this set up correctly? Thanks, Reis