Support Board
Date/Time: Fri, 22 May 2026 02:18:49 +0000
Post From: Lucid Prop firm Rithmic Data for Market profile
| [2026-04-06 21:35:39] |
| John - SC Support - Posts: 46237 |
|
Select "Global Settings >> Message Categories" and set all the items in there to "Yes". Then check your Message Log and see if it is still blank. If it is, then check "Window >> Disable Visible Message Logging" - if there is a checkmark next to this, then select the option to remove the checkmark. Then check your Message Log again - it should not be blank. If it is, then we would need for you to update to the latest release. Follow these instructions to update: Software Download: Fast Update At this point, you should have information showing in your Message Log. Follow these instructions to get us the log: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |