Login Page - Create Account

Support Board


Date/Time: Fri, 01 May 2026 19:33:48 +0000



Post From: CME Data Freezing

[2026-04-01 14:40:02]
Sierra_Chart Engineering - Posts: 23658
We can assure you, it is due to Internet connectivity:

I can assure it's definitely not an internet issue as I'm always monitoring it.

It may be, somewhere else including with carriers that we use, but it is Internet connectivity! We have explained this time and time and time again. Refer to:
Prices / Data Falling Behind: 4.21 - Why a Data Feed Stops or Becomes Delayed

We will never ever deviate from this basic fact. This is definitively due to Internet connectivity! This is absolute definitive fact.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing