Support Board
Date/Time: Sun, 26 Apr 2026 18:08:37 +0000
Post From: Do I need 2 SC Instances to Run Realtime Denali CME Data + Execute via CGQ Order Routing
| [2026-03-13 13:12:38] |
| John - SC Support - Posts: 45769 |
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1. I can't seem to be able to see real time Denali data when I select CQG WebApi service. I have to reconnect SC Data to load current data.
Everything on your account looks good, so you should be getting real-time data for products traded on the CME exchange (not the full CME Group, just the CME exchnage of the CME Group). Based on question #3, it sounds like you have the wrong symbols. You need to use the symbols for CQG for your symbol. You do not need to deal with the "Trade and Current Quote Symbol" in this case (that would be if you want to watch the ES and trade MES, for example). Select "Edit >> Translate Symbols To Current Service" to update your symbols for the selected service. If you are still having an issue with this, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) 2. Can you suggest how to map ID and what to select to be able to be connected to CQG for order routing but be able to see
real time Denali on all the charts? See our response to #1 above. 3. Under Chart/Symbol settings:
I see these options and trying to figure out what to select to achieve my goal: See our response to #1 above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |