Support Board
Date/Time: Mon, 16 Mar 2026 21:44:41 +0000
Post From: CME Data Freezing
| [2026-03-12 15:25:03] |
| Sierra_Chart Engineering - Posts: 23225 |
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Yesterday, March 11 we did not notice the data feed stopping. And we did monitor it at the open (9:30 AM Eastern time). We were looking at NQ index futures. It definitely did not stop. But we were not checking, every server and every connection, because we do have a lot of servers and Internet connections. We did notice a delay of about a second at the open but this is hard to avoid with extreme activity. Nevertheless we will see how to improve upon that. We did not notice, any data delays today or a stopping data feed, and we were monitoring more than one server this time. In general about a stopping data feed or data delays, refer to: Prices / Data Falling Behind: 4.21 - Why a Data Feed Stops or Becomes Delayed (This is a very important section to read!) The other thing we want to point out, is that this thread was started, due to a problem, that has been definitively resolved and will never happen again. Data feed stopping issues which are still occurring, are explained in the above link. It is unrelated to the original problem. Nevertheless, we still are doing some improvements, with connectivity and infrastructure. Whether this makes any difference or not we do not know. In many cases it will not make any difference. In some cases it might. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-12 15:32:10
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