Support Board
Date/Time: Mon, 16 Mar 2026 23:36:53 +0000
Post From: CME Data Freezing
| [2026-02-17 19:08:19] |
| Sierra_Chart Engineering - Posts: 23225 |
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This is definitively not on the Sierra Chart side. I don't know if User809555 issues in post #54 were internet issues or not, but there was a couple of hiccups / freezes (1 or 2 seconds max) in the data feed here, right in the first minute after the opening. Prices / Data Falling Behind: 4.19 - Performing Ping Test to Determine Packet Loss and Latency There is some problem somewhere along the path from your location to the server in the US Midwest. We do recommend trying the server in Germany. Definitely keep an instance of Sierra Chart up connected to the server in Germany and see how it works. You should keep that up side-by-side and see what happens. If you notice the data feed stopping, in one instance of Sierra Chart, and not the instance connected to the Germany server, we want to know. This information is helpful to us. Also reading what you wrote again, a one second freeze, that is really hard to avoid when accessing data over the Internet. Sometimes this simply will happen from time to time and it just simply has to do with packet loss. We were thinking of a freeze, of more like several seconds. or 30 seconds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-17 19:12:07
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