Support Board
Date/Time: Fri, 13 Mar 2026 01:21:13 +0000
Post From: Data Off/different from other data feed
| [2026-02-09 18:10:48] |
| John - SC Support - Posts: 45081 |
|
Although you have activated the "CME with Market Depth for Non-Professional Trading Accounts", you have not yet connected to your live, funded, futures trading account to verify your non-professional status for the CME Group. So you are still not getting any real-time data from our Denali Exchange Data Feed. Refer to the following for why you need to connect to a live, funded, futures trading account: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges And refer to the following for instructions to connect once a month: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view your "Verified Until" date at the following link. This date must be in the future in order to receive the real-time data for the CME Group. When you make a connection to your live, funded, futures trading account, this date updates to 30 days in the future. https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |