Support Board
Date/Time: Sun, 22 Feb 2026 20:04:24 +0000
Post From: rithmic connexion
| [2026-01-15 18:03:24] |
| John - SC Support - Posts: 44733 |
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As User135243 notes, you do need to turn off "Trade Simulation Mode" in order to be able to send orders to the connected trading service. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes -- We see that you have activated several exchanges on our Denali Exchange Data Feed, and you have multiple options selected that you do not need. To start with, you have both the "Professional" and the "Non-Professional" exchanges active for the "NASDAQ TotalView" exchange. From what we see, you do not need the "Professional" option, so we have deactivated this option for you. Next, you have the following three exchanges active for the CME Group: - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts - Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts - CME with Market Depth for Non-Professional Trading Accounts You do not need all three of these. The "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" covers all the data, so you would not need the other two. But, if you only need Market Depth data for the CME exchange, then you can keep the lower two and deactivate the first. We do need to point out that you are still not able to get real-time data for the CME Group, as you have not properly filled out the agreements, nor have you connected to a live, funded, futures trading account in order to verify your non-professional status. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You need to redo the agreements at the following link. And you need to enter the "Clearing Firm" and "Account Number" for your live, funded, futures trading account. https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME And you need to connect your Sierra Chart software to your live, funded, futures trading account. When you do, your "Verified Until" date will change to 30 days in the future. It always needs to be in the future in order to get the data at the non-professional rates. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Exchange fees are not refundable, as these fees go to the exchanges themselves, and they do not give refunds. Therefore, we are unable to refund any exchanges that were accidentally activated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |