Support Board
Date/Time: Sat, 10 Jan 2026 03:45:59 +0000
Post From: Unable to force NQ to use Denali Data while using
| [2026-01-08 16:47:22] |
| John - SC Support - Posts: 43903 |
|
Your problem is that you have activated a non-professional exchange for the CME Group (CME with Market Depth for Non-Professional Trading Accounts), but you have not connected your Sierra Chart software to your live, funded, futures trading account in order to verify your non-professional standing. We also see that you have not properly completed the data agreements. Refer to the following regarding the requirement to have a live, funded, futures trading account in order to get the CME Group data at the non-professional rates: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you have worked out the above, then you will need to redo the agreements at the following link, being sure to enter your "Clearing Firm" and "Account Number" for your live account (if you do not know your Clearing Firm, then enter your brokerage name): https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME And then you will need to connect your Sierra Chart software to that live account. When you do so, your "Verified Until" date will change to 30 days in the future. This date must be in the future in order to be able to get the real-time data for the CME Group. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |