Support Board
Date/Time: Sat, 03 Jan 2026 03:28:27 +0000
Post From: Delayed data
| [2026-01-02 19:22:01] |
| John - SC Support - Posts: 43722 |
|
Everything looks good for your account, so you should be getting real-time data for products traded on the CME exchange (just the CME exchange of the CME Group) If you are having a problem with products traded on the CME exchange, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |