Support Board
Date/Time: Fri, 14 Nov 2025 17:03:56 +0000
Post From: Bid and Ask Depth Bars (Cumulative Bid-Ask) inconsistent live vs downloaded depth data
| [2025-11-13 16:44:57] |
| John - SC Support - Posts: 43003 |
|
Please do the following for us: - Once the live data has filled in a good portion of the Bid and Ask Depth Bars, take an image of that chart. - Then follow the instructions at the following link to delete the data starting at the far left edge of the chart then that data will redownload: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) - Take another image of the chart, so it is showing the same times as the image taken previously, but now it has downloaded data and not "live". - Get us both of those images so we can see how it looks in both of these cases for the same times. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |