Support Board
Date/Time: Tue, 21 Oct 2025 07:37:38 +0000
Post From: New Account clarifications
| [2025-10-06 15:12:35] |
| John - SC Support - Posts: 42471 |
|
1. Yes. In order to be able to get real-time data and to be able to connect to trading services, you need to be on one of the "Integrated" packages. And for the Numbers Bars study (footprints) you need to be on one of the "Advanced" packages. Refer to the information for the packages at the following link: Description of Service Packages and Pricing To change to a paid package, follow these instructions: Sierra Chart Purchase and License Information: Instructions 2. Yes, you need to setup and activate the exchanges for which you want real-time data. This is separate from the packages. For the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the U.S. Equities Consolidated Tape, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* 3. In order to get the real-time data for the CME Group at the non-professional rates, you need to have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges An account at Stage 5 will work for this. If you let us know what order routing service you are using, then we can point you to the proper instructions for how to connect. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |