Support Board
Date/Time: Tue, 21 Oct 2025 07:40:48 +0000
Post From: Delayed data, why?
| [2025-10-02 21:49:29] |
| John - SC Support - Posts: 42471 |
|
A few different things occured. First, you added funds on October 1, 2025 at 15:23:43 UTC. The renewal of the exchanges occurs around 00:15:00 UTC on the first day of each month. So you added the funds after the exchange had been deactivated. Second, the funds you added on October 1, 2025, were used to renew your package for 1 month. Therefore, you currently have $0.50 in your Services Surplus balance. You still have not activated the CME Group exchange that you had active in September. If you want this exchange, then you will need to add enough funds to cover the cost and then activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that you did have enough funds for the "NASDAQ TotalView" and the "U.S. Equities Consolidated Tape" to automatically renew. We see that you have deactivated the "NASDAQ TotalView" since then, so you will continue to get the data through the end of this month. The exchange will then not renew on November 1, 2025, and at that time you will not be able to view any market depth data for U.S. Equities, as that comes from the NASDAQ TotalView exchange option. We just want to make sure you are aware. Refer to the following for more on the combination of these two exchanges: Denali Exchange Data Feed: U.S. Equities Consolidated Tape with NASDAQ TotalView For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |