Support Board
Date/Time: Tue, 26 Aug 2025 08:53:33 +0000
Post From: SC opening and then shutting down
| [2025-07-30 13:36:25] |
| John - SC Support - Posts: 41464 |
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There is nothing related to your account that would cause this. Something is corrupted that is causing an issue. Start by using Safe Mode - refer to the following link. If you can open in Safe Mode, then try to open each of your Chartbooks, one by one (if you have more than one). If you can open the chartbooks and everything is fine, then this would mean that you have a custom study that is causing an issue. You would need to figure out which one and then replace the file and see if that resolves the issue. If not, then you would have to work with the developer to figure out why the study is causing an issue. Sierra Chart - Software Login Instructions: Using Safe Mode If you have a problem with a chartbook when you are opening them, then that chartbook must have gotten corrupted for some reason. You can use the backups that we make to go back a day or two and replace that chartbook. Follow these instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File If none of this works, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |