Support Board
Date/Time: Tue, 26 Aug 2025 09:10:47 +0000
Post From: Same Volume Chart, same settings, different candle
| [2025-07-28 19:50:51] |
| John - SC Support - Posts: 41464 |
|
We know you believe that the settings are exactly the same. But sometimes you change something to check something, then forget to change it back. Or you think you changed in both and did not. Since there are dozens (maybe even hundreds) of settings that can affect the data, we can not say. This is why we recommend copying a chartbook from one system to another to determine if there is a difference in the chart or in the global settings, or in the data. Again, if you are using Denali data in one instance, and Rithmic data in another, then we still recommend copying the chartbook from one installation to another. If the chart is exactly the same in both chartbooks in one installation, then the problem is the data. Our recommendation in this case is to use the Denali Data in both installations. This is not a problem (there is no extra cost) if the installations are on the same computer. If they are on separate computers, then you would need to pay a second set of exchange fees - refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |