Support Board
Date/Time: Tue, 01 Jul 2025 14:14:09 +0000
Post From: Downloading Continuous Contract Data taking days
| [2025-06-17 21:07:30] |
| John - SC Support - Posts: 40679 |
|
You really do not need a clean install. There should not be a reason for there to be an issue. If you have the data flowing properly in the main instance, then we would need to see the Message Log from the sub-instance that is having the issue by following these instructions again (again, only open the one chart, not the entire chartbook): Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |