Support Board
Date/Time: Tue, 01 Jul 2025 01:44:19 +0000
Downloading Continuous Contract Data taking days
View Count: 169
| [2025-06-16 16:58:10] |
| User100912 - Posts: 116 |
|
I'm on a gigabit connection. I have 88 symbols loaded, of which a few dozen are continuous futures contracts for CME symbols. Despite several days waiting and restarting the application several times it still shows "Downloading Continuous Contract Data" when trying to view daily charts of those symbols. Example from message log 2025-06-16 12:10:01.622 | GCU25_FUT_CME [CB] 27 Min #108 | Waiting for historical downloads to complete with the IDs: 108,
2025-06-16 12:10:02.058 | NGU25_FUT_CME [CB] 27 Min #108 | Reloading chart. 2025-06-16 12:10:02.088 | NGU25_FUT_CME [CB] 27 Min #108 | Waiting for historical downloads to complete with the IDs: 93, 2025-06-16 12:10:02.394 | ESU25_FUT_CME [CB] 27 Min #108 | Reloading chart. 2025-06-16 12:10:02.411 | ESU25_FUT_CME [CB] 27 Min #108 | Waiting for historical downloads to complete with the IDs: 86, 97, 98, .... 2025-06-16 12:25:37.084 | HD Request # 86 | Error downloading historical Daily data for CLN25_FUT_CME. The download timed out. Date Time Of Last Edit: 2025-06-16 17:27:52
|
| [2025-06-17 14:10:48] |
| John - SC Support - Posts: 40676 |
|
Please get us the full Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-17 14:10:54
|
| [2025-06-17 16:16:09] |
| User100912 - Posts: 116 |
|
Good day, the symbol in the sole chart is CLQ25_FUT_CME and the message log has been submitted via "send for analysis"
|
| [2025-06-17 19:32:17] |
| John - SC Support - Posts: 40676 |
|
We are seeing the following message in the log related to the Daily Historical Data for CLQ25_FUT_CME: HD Request # 165 | Error downloading historical Daily data for CLQ25_FUT_CME. The download timed out.
We do not see this at any other time, just the once. We do not know why this would be the case. Are you able to download the data in the main instance? Is this only an issue in a sub-instance? If you are having trouble in the Main Instance, then that needs to be resolved first, as the sub-instances get their data from the main instance. In this case, we would need to see the Message Log for the main instance by following these instructions (note that you need to open just a single chart for CLQ25_FUT_CME - do not open an entire chartbook): Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-17 20:08:41] |
| User100912 - Posts: 116 |
|
Strange, it works just fine in the main instance, only the sub instances are having issues, I'll begin again with a clean install and go from there.
|
| [2025-06-17 21:07:30] |
| John - SC Support - Posts: 40676 |
|
You really do not need a clean install. There should not be a reason for there to be an issue. If you have the data flowing properly in the main instance, then we would need to see the Message Log from the sub-instance that is having the issue by following these instructions again (again, only open the one chart, not the entire chartbook): Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-19 18:52:15] |
| User100912 - Posts: 116 |
|
Having only 1 chart typically works, but with chartbooks with a few charts, even changing the chart interval from intraday to daily results in a blank chart with a blue "Downloading Continuous Contract Data" message. Which message log do I send for that? I understand you're trying to address root cause but having only 1 chart per instance isn't a suitable solution. |
| [2025-06-19 19:00:58] |
| User100912 - Posts: 116 |
|
Hi, I've just sent a message log of a chartbook with a few charts but more than 1 experiencing this issue, hope it's helpful. I can't reproduce with only 1 chart.
|
| [2025-06-20 15:37:08] |
| John - SC Support - Posts: 40676 |
|
This is being looked into. We do see entries that state that "The download timed out". This is unusual and engineering is looking into it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: