Support Board
Date/Time: Sun, 15 Jun 2025 17:27:44 +0000
Post From: AMP + Teton
| [2025-06-12 17:49:28] |
| John - SC Support - Posts: 40422 |
|
Everything in your account looks good. You have the "Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts" active and your "Verified Until" date is showing as "2025-07-12" (July 12, 2025). If you are still having an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |