Support Board
Date/Time: Sun, 15 Jun 2025 17:01:21 +0000
Post From: Lost data
| [2025-06-03 17:29:23] |
| John - SC Support - Posts: 40422 |
|
The setting you need to check is the following, and it needs to be set to "Yes": Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) As we stated above, we do not have support for CQG data for the CME Group and EUREX, so if you were not getting the data from us, then you would not get any data all. So if you are getting data for these exchanges while connected to CQG, then you are setup properly with our Denali Exchange Data Feed. Are you still having an issue with bad data in the charts? If so, then follow these instructions: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |