Support Board
Date/Time: Mon, 16 Jun 2025 09:19:30 +0000
Post From: no connection
| [2025-05-14 15:02:54] |
| John - SC Support - Posts: 40422 |
|
The option for "File >> Connect to Data Feed" is greyed out because you are already connected. This is correct and not something you need to worry about. Everything about your account looks good, so we do not see a reason for you to be having an issue with data for the CME Group. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |