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Date/Time: Sun, 16 Jun 2024 17:41:39 +0000

How to Post a Message for Support

Post From: Not seeing real time data

[2024-05-02 15:01:12] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 32379
The "[CBV]" is a notation that indicates the type of Continuous Futures Contract you are using. Refer to the following: Continuous Futures Contract Charts: Text Indicator Description Table The "[M]" is an indicator that tells you that the data you are getting is coming from our Denali Exchange Data Feed. Refer to the following: Chart Data and Chart Data Files: The Meaning of the [M] Designation after a Symbol You are setup to get real-time data for the Full CME Group. If you are having an issue with this data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing