Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 01:26:52 +0000

How to Post a Message for Support

Post From: Delayed data

[2024-02-19 16:09:21] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
You can not get the real-time data during a trial. The Delayed Streaming Data you are working with during the trial is exactly the same as the real-time Denali data, only it is delayed by 10-15 minutes, depending on exchange. Therefore, you will see the same functionality with this Delayed Streaming Data as you will with Real-Time data. This is why we want you to use this data during a trial, so you do not need to pay for the real-time data. But, if you want to get the real-time data, then you would have to change to a paid package, and it needs to be one of the "Integrated" packages. Refer to the following: Description of Service Packages and Pricing: Integrated Packages Follow the instructions at the following link to activate a package: Sierra Chart Purchase and License Information: Instructions In order to setup the Denali data for the CME Group, you need to follow the instructions at the following link: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges When filling out the "Uniform Subscriber Agreement", you will need to enter "Interactive Brokers" as the "Clearing Firm" and enter your "Account Number". Once this is all setup, then you will need to connect your Sierra Chart to your Interactive Brokers account to verify your Non-Professional standing. To do this, follow the instructions at the following link: Interactive Brokers Trading Service: Setup Instructions When the above is all done, then you will be getting the real-time data for the exchange(s) you have activated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing