Support Board
Date/Time: Sat, 24 May 2025 12:49:58 +0000
Post From: Not Getting NASDAQ or NYSE Real time Quotes
| [2023-08-03 18:03:27] |
| John - SC Support - Posts: 40015 |
|
We want to point out that you are setup to get the data for the CME Group from our Denali Exchange Data Feed, as you have the "Full CME Group" exchange activated. But, everything about your account looks good, so you should be getting the data. Please go through the following instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |