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Date/Time: Sat, 22 Jun 2024 05:53:12 +0000



Post From: Apex Rithmic/Denali Auto Backfill Data into Sub Instance

[2023-05-25 13:49:49]
John - SC Support - Posts: 32515
From the Message Log you sent we see the following:
HD Request # 2 | Received 14574 Intraday data records from 2023-05-09 22:24:08.570000 to 2023-05-24 22:23:12.042000 (15.0 days. Delay: 9.6 seconds) and wrote 14574 records for CLN3.NYMEX | 2023-05-24 22:23:21.642

This shows that the backfill data is being downloaded.

If you are still missing some data, then follow the instructions at the following link to redownload the data:
Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing