Support Board

Date/Time: Sat, 04 May 2024 10:36:34 +0000

Post From: Error Downloading Historical Chart

[2023-05-10 13:24:34] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14208
Can you please check and let me know if the live funded account verification required once a month is now done. Yes: Verified trading account ending date: 2023-06-09 To add on to earlier message, the data keeps getting paused and i get an error saying attempting to download historical data and after about 15 seconds it kicks back up. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing