Support Board

Date/Time: Fri, 19 Apr 2024 07:52:59 +0000

Post From: Data delay with active Denali service

[2023-01-26 17:51:11] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30953
We are somewhat confused by what we are seeing. You are not setup to get the data for the CME Group from us. And since you are connecting to a Rithmic account you should be getting the data from Rithmic. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing