Support Board

Date/Time: Tue, 07 May 2024 02:10:58 +0000

Post From: Symbol Error VX future

[2022-12-16 15:50:44] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31419
We need to work with your main instance first and make sure you are able to get the data into the main instance. Please go through the following process to get us your Message Log from the Main Instance for the symbol VXF23_FUT_CFE: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing