Login Page - Create Account

Support Board


Date/Time: Thu, 13 Jun 2024 10:06:54 +0000



Post From: Not receiving data for the Q's

[2022-12-09 17:53:58]
John - SC Support - Posts: 32312
Make sure your symbols have the suffix of '-NQTV' (IBM-NQTV, not IBM), as this denotes that the data is to come from our NASDAQ TotalView exchange and not from our U.S. Equities exchange.

If this does not solve your issue, then we would need to see your Message Log by following these instructions:
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing