Support Board

Date/Time: Wed, 24 Apr 2024 00:06:25 +0000

Post From: Help with setting up Live Account with CL and QM

[2022-12-02 15:18:14] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
Check that the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If you have to change this from No to Yes, then select OK to close that window and then select File >> Disconnect followed by File >> Connect to Data Feed. You should be fine after that. If the above setting was already set to Yes, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing