Support Board
Date/Time: Tue, 10 Jun 2025 01:29:39 +0000
Post From: Historical Download skipped
| [2022-12-01 17:02:29] |
| John - SC Support - Posts: 40311 |
|
Your log shows the following: Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: NQZ2.CME.
So it looks like you are not setup to get the data from Rithmic, and you are not setup to get the data from us, therefore you are not getting any data. On the Global Settings >> Data/Trade Service Settings >> Main Settings do you have the entries for your Rithmic Username/Password for data filled in? Make sure these are not blank if you want the Rithmic data. We recommend setting up our Denali Exchange Data Feed for your data. Refer to the Setup instructions for the CME Group data at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |