Support Board

Date/Time: Fri, 26 Apr 2024 23:00:36 +0000

Post From: Issues after IB changed Symbols

[2022-11-22 21:52:27] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
As you state, you are setup to get the Denali data for which you have the "CME with Market Depth for Non-Professionals" exchange active. Therefore, as long as you are looking at symbols that trade on the CME exchange (not the full CME Group, just the CME exchange within the CME Group) then you should be getting the market depth data. Please let us know the symbol of the chart that you have open in the image you provided. And then follow these instructions to get us your Message Log by opening a chart for that particular symbol: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing