Support Board

Date/Time: Fri, 26 Apr 2024 08:03:54 +0000

Post From: Data is delayed tried to reset to live account

[2022-11-01 21:00:10] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31131
TransAct stopped support for Sierra Chart several months ago. In both customer posts from above you were continuing to get the Real-Time data from our Denali data feed since your non-professional verification date was set to October 31, 2022. Since we are now passed that date, you can no longer get the real-time data from the non-professional exchanges that you have active. And you can not connect to TransAct for verification because they (TransAct) no longer allows Sierra Chart to connect. If you want to continue to use Sierra Chart, then you will need to change brokers. We recommend a broker that supports our Teton Order Routing Service so you can have the best experience with Sierra Chart. You will find the list of brokers that support the Teton Order Routing Service at Step #2 of the Setup Instructions for the Teton Order Routing Service: Sierra Chart Teton Futures Order Routing: Setup Instructions If you do not want to change brokers, but still want to use Sierra Chart for charting, then you will need to have a live, funded, futures trading account to qualify for the non-professional exchange fees. We recommend the service outlined at the following link for this: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing