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Direct MessagesDate/Time: Sat, 20 Apr 2024 07:06:51 +0000
Data is delayed tried to reset to live account
View Count: 302
| [2022-11-01 14:45:48] |
| Jacob J Stabl - Posts: 9 |
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I received the following message: To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month. I followed the directions and still can't get real time data. I trade with TransAct Futures. Maybe I'm not selecting the correct data feed. I need help with this please. Date Time Of Last Edit: 2022-11-01 15:36:02
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| [2022-11-01 17:07:45] |
| User776213 - Posts: 2 |
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I also have the same issue. Followed the instructions to reconnect from SC-All Data back to transact and can not get live data back
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| [2022-11-01 21:00:10] |
| John - SC Support - Posts: 30976 |
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TransAct stopped support for Sierra Chart several months ago. In both customer posts from above you were continuing to get the Real-Time data from our Denali data feed since your non-professional verification date was set to October 31, 2022. Since we are now passed that date, you can no longer get the real-time data from the non-professional exchanges that you have active. And you can not connect to TransAct for verification because they (TransAct) no longer allows Sierra Chart to connect. If you want to continue to use Sierra Chart, then you will need to change brokers. We recommend a broker that supports our Teton Order Routing Service so you can have the best experience with Sierra Chart. You will find the list of brokers that support the Teton Order Routing Service at Step #2 of the Setup Instructions for the Teton Order Routing Service: Sierra Chart Teton Futures Order Routing: Setup Instructions If you do not want to change brokers, but still want to use Sierra Chart for charting, then you will need to have a live, funded, futures trading account to qualify for the non-professional exchange fees. We recommend the service outlined at the following link for this: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 18:19:26] |
| Jacob J Stabl - Posts: 9 |
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John, Since TransAct Futures no longer allows Sierra Charts to connect for Real Time Data, I'm going to change brokers and will no longer need Sierra Charting. I have $51 in my account. What is the best way to cancel my subscription and receive my $51 back? |
| [2022-11-15 18:31:26] |
| John - SC Support - Posts: 30976 |
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Jacob J Stabl: We have set your account to not renew. You still have Usage Time through December 1, 2022 so you can continue to use the system through that time. Please post a request in the Account Support Tickets for the refund of your remaining Services Surplus. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Also review our Refund Policy at the following link: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-16 01:32:26] |
| Sierra_Chart Engineering - Posts: 14017 |
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You can change brokers to one that supports Teton order routing and still continue to use Sierra Chart: Sierra Chart Teton Futures Order Routing If you are happy with Sierra Chart this is what we would recommend. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-16 01:32:50
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