Support Board
Date/Time: Sun, 15 Jun 2025 08:23:41 +0000
Post From: Denali Feed nasdaq rt exchange activated but not real time
| [2022-10-18 21:14:42] |
| John - SC Support - Posts: 40422 |
|
Activating the NASDAQ TotalView exchange should resolve the issue. Since you are still having a problem, then we need to make sure that you are adding the -NQTV suffix to the symbols. This is necessary in order for us to know to give you the data from the NASDAQ TotalView instead of our older U.S. Stock exchange option. Refer to the following: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes If the above is not the problem (i.e. you have the -NQTV in your symbols), then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |