Support Board

Date/Time: Thu, 25 Apr 2024 23:57:52 +0000

Post From: Data Feed Lost

[2022-10-05 17:12:36] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31131
User551820: Everything on your account looks good, so we do not see any reason from this side as to why you are not getting the data. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing