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Date/Time: Sat, 04 Feb 2023 18:46:45 +0000



Post From: Data Feed Lost

[2022-10-05 17:12:36]
John - SC Support - Posts: 21946
User551820:

Everything on your account looks good, so we do not see any reason from this side as to why you are not getting the data.

Follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
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