Support Board

Date/Time: Wed, 24 Apr 2024 00:13:41 +0000

Post From: bug on chartbook

[2022-10-04 16:27:00] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
We opened your Chartbook again and the link below shows you what we see. Everything looks good, and we see the weekly profiles as expected. https://www.sierrachart.com/image.php?Image=1664900513837.png Your data does not look correct around between the 14th and the 19th. You should delete the data from just before then and redownload and see if it corrects the issue you are having. Refer to the following instructions: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) We do not see the blue error in the candles when we open your chartbook. Deleting the data from the one chart should resolve the issue for all your charts, as it really seems there is some incorrect data around the 14th/19th. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing