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Date/Time: Mon, 29 Apr 2024 07:38:53 +0000



Post From: 3 Months Free Sierra Chart for Moving From Gain Capital, Transact, CTS to Teton Trading

[2022-08-31 00:26:05]
Sierra_Chart Engineering - Posts: 14126
why say i didn't pay data fee?
No we did not. This is what was said. You even quoted it:
"You do not have to go to an earlier version of Sierra Chart. You definitely should be getting real-time data since you are paying the CME exchange fee. So you are not getting real-time data?"

I pay both (you and TransAct) data fees.
If you move to Teton order routing you do not have to pay fees twice.

No you definitely do not have to do that.:
when I ask you why my chart can't get real data, you said I must be go back to old version.

If you are having a problem with real-time data start a new support request on this board and we will help with that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-31 00:44:56