Support Board

Date/Time: Fri, 26 Apr 2024 04:59:55 +0000

Post From: Delayed Data from CQG

[2022-08-03 22:47:49] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31131
You should be good to get data from the COMEX exchange. That is the only exchange that you have activated for the CME Group. If you need real-time data from another exchange of the CME Group, then you can add exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are having an issue with data from the COMEX exchange, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing