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Direct MessagesDate/Time: Sun, 07 Aug 2022 16:50:01 +0000
Delayed Data from CQG
View Count: 82
| [2022-08-03 22:45:20] |
| Daniel Gonzalez - Posts: 4 |
|
Hello, I am having difficulty with connecting my data to Sierra. I have connected everything from my broker and my data is still 10 minutes delayed. I have signed all the agreements necessary with CQG. I have already paid my broker for the connection to Sierra with Denali Feed. I logged into Sierra and inputted my login but the data is still delayed. Any assistance would be greatly appreciated. Thank you |
| [2022-08-03 22:47:49] |
| John - SC Support - Posts: 17794 |
|
You should be good to get data from the COMEX exchange. That is the only exchange that you have activated for the CME Group. If you need real-time data from another exchange of the CME Group, then you can add exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are having an issue with data from the COMEX exchange, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-04 23:40:32] |
| Daniel Gonzalez - Posts: 4 |
|
This is the error I get when I try to connect with CQG. Thank you Software version: 2417 64-bit | 2022-08-04 18:38:58.548 Primary Thread ID: 4704 | 2022-08-04 18:38:58.548 Usage end date: 2022-08-09 | 2022-08-04 18:38:58.548 Enabled for: Advanced Features 2. | 2022-08-04 18:38:58.548 Enabled for: Sierra Chart Historical Data Service. | 2022-08-04 18:38:58.548 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-04 18:38:58.548 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-04 18:38:58.548 Enabled for exchange2: COMEX | 2022-08-04 18:38:58.548 Enabled for exchange2: fairx_exchange.data | 2022-08-04 18:38:58.548 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-04 18:38:58.548 Current selected Data/Trading service: SC Data - All Services | 2022-08-04 18:38:58.548 Custom symbol settings values: enabled | 2022-08-04 18:38:58.548 Chart Update Interval: 500 | 2022-08-04 18:38:58.548 Intraday Data Storage Time Unit: 1 | 2022-08-04 18:38:58.548 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-08-04 18:38:58.548 2022-08-04 23:38:58 Local computer time in UTC | 2022-08-04 18:38:58.548 2022-08-04 18:38:58 Local computer time in SC Time Zone | 2022-08-04 18:38:58.548 2022-08-04 22:43:48 Server time in UTC | 2022-08-04 18:38:58.548 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-08-04 18:38:58.548 Program path: C:\SierraChart\ | 2022-08-04 18:38:58.548 Data Files path: C:\SierraChart\Data\ | 2022-08-04 18:38:58.548 OS Version Number: 10.0 | 2022-08-04 18:38:58.549 Locale Setting: C | 2022-08-04 18:38:58.549 DLLs: LLT_LeftLaneTrading_Bundle_64.dll, SST_Signal_64.dll, UserContributedStudies_64.dll | 2022-08-04 18:38:58.549 Allowed protected custom studies: LLT_LeftLaneTrading_Bundle | 2022-08-04 18:38:58.549 Crash reporter started: true | 2022-08-04 18:38:58.549 SC Data - All Services | Disconnected. | 2022-08-04 18:39:08.892 SC Data - All Services | Disconnected. | 2022-08-04 18:39:09.035 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 2. | 2022-08-04 18:39:09.037 Current selected Data/Trading service: CQG WebAPI | 2022-08-04 18:39:09.037 Symbol settings MD5 received. Request ID: 2. | 2022-08-04 18:39:10.745 Requested symbol settings for service code cqg. Request ID: 3. | 2022-08-04 18:39:10.745 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-08-04 18:39:11.103 F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Reloading chart. | 2022-08-04 18:39:11.110 CQG WebAPI | Using primary service for historical data for F.US.EPU22 | 2022-08-04 18:39:11.111 No historical data client is currently set to download historical Intraday data for F.US.EPU22. | 2022-08-04 18:39:11.111 F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Performing continuous chart historical Daily data download for symbol F.US.EPU22 starting at last date in file. | 2022-08-04 18:39:11.117 Added historical Daily data request for F.US.EPU22 to the queue. | 2022-08-04 18:39:11.117 Triggering next historical data download in queue. | 2022-08-04 18:39:11.117 F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.121 HD Request # 6 | Downloading Historical Daily chart data for F.US.EPU22. Starting date: 2022-08-01. Service: cqg | 2022-08-04 18:39:11.122 F.US.EPU22 [CBV][M] 2500 Volume #7 | Reloading chart. | 2022-08-04 18:39:11.244 CQG WebAPI | Using primary service for historical data for F.US.EPZ21 | 2022-08-04 18:39:11.253 No historical data client is currently set to download historical Intraday data for F.US.EPZ21. | 2022-08-04 18:39:11.253 CQG WebAPI | Using primary service for historical data for F.US.EPH22 | 2022-08-04 18:39:11.266 No historical data client is currently set to download historical Intraday data for F.US.EPH22. | 2022-08-04 18:39:11.266 CQG WebAPI | Using primary service for historical data for F.US.EPM22 | 2022-08-04 18:39:11.273 No historical data client is currently set to download historical Intraday data for F.US.EPM22. | 2022-08-04 18:39:11.273 F.US.EPU22 [CBV][M] 2500 Volume #7 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.312 F.US.EPU22/F.US.EPU22[M] #5 | Reloading chart. | 2022-08-04 18:39:11.388 F.US.EPU22/F.US.EPU22[M] #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:11.395 F.US.EPU22 [CV][M] 1 Min #2 | Reloading chart. | 2022-08-04 18:39:11.447 F.US.EPU22 [CV][M] 1 Min #2 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.478 F.US.EPU22[M] Renko 8t #9 | Reloading chart. | 2022-08-04 18:39:11.517 F.US.EPU22[M] Renko 8t #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:11.521 F.US.EPU22/F.US.EPU22[M] 15 Min #8 | Reloading chart. | 2022-08-04 18:39:11.538 F.US.EPU22 [CV][M] 5 Min #1 | Reloading chart. | 2022-08-04 18:39:11.558 F.US.EPU22 [CV][M] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.590 F.US.EPU22/F.US.EPU22[M] 15 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:11.592 F.US.EPU22 [CV][M] 3 Min #4 | Reloading chart. | 2022-08-04 18:39:11.613 F.US.EPU22 [CV][M] 3 Min #4 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.648 HD Request # 6 | Requesting historical Daily data for ESU22 starting at 2022-07-31. SC External HD service. | 2022-08-04 18:39:11.769 HD Request # 6 | Receiving historical Daily data for F.US.EPU22 starting at 2022-08-01. | 2022-08-04 18:39:11.866 HD Request # 6 | Writing historical Daily data to the file F.US.EPU22.dly. | 2022-08-04 18:39:11.866 HD Request # 6 | Bytes received: 241 | 2022-08-04 18:39:11.867 HD Request # 6 | Received 4 Daily data records from 2022-08-01 00:00:00 to 2022-08-04 00:00:00 (4.0 days) and wrote 4 records for F.US.EPU22 | 2022-08-04 18:39:11.867 HD Request # 6 | Completion time: 0s. | 2022-08-04 18:39:11.868 HD Request # 6 | Daily data download complete for F.US.EPU22. Unique request ID: 6 | 2022-08-04 18:39:11.868 Removing historical data download ID 6. | 2022-08-04 18:39:11.868 Triggering next historical data download in queue. | 2022-08-04 18:39:11.868 No download requests in the queue to start downloads for. | 2022-08-04 18:39:11.868 F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:11.868 F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Reloading chart. | 2022-08-04 18:39:11.868 F.US.EPU22/F.US.EPU22 [CBV][M] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-04 18:39:11.876 F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Reloading chart. | 2022-08-04 18:39:11.883 F.US.EPU22/F.US.EPU22 [CBV][M] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-04 18:39:11.891 F.US.EPU22 [CV][M] 1 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:11.939 F.US.EPU22 [CV][M] 1 Min #2 | Reloading chart. | 2022-08-04 18:39:11.939 F.US.EPU22 [CV][M] 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:11.964 F.US.EPU22 [CV][M] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:12.050 F.US.EPU22 [CV][M] 5 Min #1 | Reloading chart. | 2022-08-04 18:39:12.050 F.US.EPU22 [CV][M] 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.063 F.US.EPU22 [CV][M] 3 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:12.098 F.US.EPU22 [CV][M] 3 Min #4 | Reloading chart. | 2022-08-04 18:39:12.098 F.US.EPU22 [CV][M] 3 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.109 F.US.EPU22 [CBV][M] 2500 Volume #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:12.240 F.US.EPU22 [CBV][M] 2500 Volume #7 | Reloading chart. | 2022-08-04 18:39:12.241 Loading market depth data. | 2022-08-04 18:39:12.270 F.US.EPU22 [CBV][M] 2500 Volume #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.271 F.US.EPU22 [CV][M] 1 Min #2 | Reloading chart. | 2022-08-04 18:39:12.444 F.US.EPU22 [CV][M] 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.496 F.US.EPU22 [CV][M] 5 Min #1 | Reloading chart. | 2022-08-04 18:39:12.553 F.US.EPU22 [CV][M] 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.597 F.US.EPU22 [CV][M] 3 Min #4 | Reloading chart. | 2022-08-04 18:39:12.608 F.US.EPU22 [CBV][M] 2500 Volume #7 | Reloading chart. | 2022-08-04 18:39:12.740 Loading market depth data. | 2022-08-04 18:39:12.800 F.US.EPU22 [CBV][M] 2500 Volume #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.801 Symbol settings received. Request ID: 3. | 2022-08-04 18:39:13.035 F.US.EPU22 [CV] 3 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:13.158 CQG WebAPI | Connecting to server api.cqg.com | 2022-08-04 18:39:13.160 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-08-04 18:39:13.160 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-08-04 18:39:13.161 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-08-04 18:39:13.161 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-08-04 18:39:13.161 CQG WebSocket | Opening WebSocket. | 2022-08-04 18:39:13.164 CQG WebSocket | Sending WebSocket handshake. | 2022-08-04 18:39:13.164 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-08-04 18:39:13.175 CQG WebSocket | Server header | Connection: upgrade | 2022-08-04 18:39:13.175 CQG WebSocket | Server header | Sec-WebSocket-Accept: i3gJ9Fe7rWUB2CXyD1uzimth7UQ= | 2022-08-04 18:39:13.175 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-08-04 18:39:13.175 CQG WebSocket | Server header | Upgrade: websocket | 2022-08-04 18:39:13.175 CQG WebSocket | Server header | | 2022-08-04 18:39:13.175 CQG WebSocket | Web socket state is now open. | 2022-08-04 18:39:13.175 CQG WebAPI | WebSocket connected. | 2022-08-04 18:39:13.175 CQG WebAPI | Sending market data logon message. | 2022-08-04 18:39:13.175 CQG WebAPI | Base Time: 2022-07-31T17:07:18. 2022-07-31 17:07:18 | 2022-08-04 18:39:13.236 CQG WebAPI | Logon successful. Session Token = A6QVoihsnMaBTO5gE3zR7NjIvX9jL73OLUykStjyXesZZc4Ybul+bx0vBCEKEC/kIekQaoKzrUe | 2022-08-04 18:39:13.236 CQG WebAPI | Connected to server complete. | 2022-08-04 18:39:13.236 Triggering next historical data download in queue. | 2022-08-04 18:39:13.236 Triggering next historical data download in queue. | 2022-08-04 18:39:13.236 Triggering next historical data download in queue. | 2022-08-04 18:39:13.236 Triggering next historical data download in queue. | 2022-08-04 18:39:13.236 Updated verified funded futures trading account ending date to: 2022-09-03 23:39:13 | 2022-08-04 18:39:13.236 CQG WebAPI | Sending Trade Accounts request message. | 2022-08-04 18:39:13.237 No download requests in the queue to start downloads for. | 2022-08-04 18:39:13.237 No download requests in the queue to start downloads for. | 2022-08-04 18:39:13.237 No download requests in the queue to start downloads for. | 2022-08-04 18:39:13.237 No download requests in the queue to start downloads for. | 2022-08-04 18:39:13.237 Using symbol data fast lookup vector | 2022-08-04 18:39:13.240 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22. ID: 1 | 2022-08-04 18:39:13.240 Symbol Error - F.US.EPU22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22. ID: 1 | 2022-08-04 18:39:13.240 Requesting market depth updates for: F.US.EPU22 if supported. | 2022-08-04 18:39:13.240 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22 | 2022-08-04 18:39:13.240 CQG WebAPI | Using primary service for historical data for F.US.EPU22 | 2022-08-04 18:39:13.240 No historical data client is currently set to download historical Intraday data for F.US.EPU22. | 2022-08-04 18:39:13.240 Real-time Intraday chart data file updates started for F.US.EPU22 | 2022-08-04 18:39:13.240 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU22.scid. Thread ID: 4704 | 2022-08-04 18:39:13.241 Intraday chart data file opened for F.US.EPU22 | 2022-08-04 18:39:13.241 CQG WebAPI | Brokerage name: NinjaTrader Clearing. Account Name: 1016837 | 2022-08-04 18:39:13.291 Updated verified funded futures trading account ending date to: 2022-09-03 23:39:13 | 2022-08-04 18:39:13.291 CQG WebAPI | Sending collateral subscribe request. | 2022-08-04 18:39:13.291 CQG WebAPI | Sending positions subscribe request. RequestID: 487819 | 2022-08-04 18:39:16.219 CQG WebAPI | Sending orders subscribe request. RequestID: 487820 | 2022-08-04 18:39:16.219 |
| [2022-08-05 13:17:33] |
| John - SC Support - Posts: 17794 |
|
Your log has us a bit confused, as it is showing that you are not connected to CQG based on the following line: Current selected Data/Trading service: SC Data - All Services
But then it does show you connected to CQG later. Please check your setting for Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service and ensure this is set to "CQG - Web API" If it is not, then follow the instructions at the following link to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions -- But, the reason you are getting delayed data is that you have a chart for F.US.EPU22 which is traded on the CME exchange, and you only have data for the COMEX activated. You can activate the CME Exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-06 00:06:38] |
| Daniel Gonzalez - Posts: 4 |
|
Problem has been solved! Thank you!
|
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