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Date/Time: Sun, 07 Aug 2022 16:50:01 +0000



Delayed Data from CQG

View Count: 82

[2022-08-03 22:45:20]
Daniel Gonzalez - Posts: 4
Hello,

I am having difficulty with connecting my data to Sierra. I have connected everything from my broker and my data is still 10 minutes delayed. I have signed all the agreements necessary with CQG. I have already paid my broker for the connection to Sierra with Denali Feed. I logged into Sierra and inputted my login but the data is still delayed. Any assistance would be greatly appreciated.

Thank you
[2022-08-03 22:47:49]
John - SC Support - Posts: 17794
You should be good to get data from the COMEX exchange. That is the only exchange that you have activated for the CME Group. If you need real-time data from another exchange of the CME Group, then you can add exchanges at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

If you are having an issue with data from the COMEX exchange, then follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-04 23:40:32]
Daniel Gonzalez - Posts: 4
This is the error I get when I try to connect with CQG. Thank you

Software version: 2417 64-bit | 2022-08-04 18:38:58.548
Primary Thread ID: 4704 | 2022-08-04 18:38:58.548
Usage end date: 2022-08-09 | 2022-08-04 18:38:58.548
Enabled for: Advanced Features 2. | 2022-08-04 18:38:58.548
Enabled for: Sierra Chart Historical Data Service. | 2022-08-04 18:38:58.548
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-04 18:38:58.548
Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-04 18:38:58.548
Enabled for exchange2: COMEX | 2022-08-04 18:38:58.548
Enabled for exchange2: fairx_exchange.data | 2022-08-04 18:38:58.548
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-04 18:38:58.548
Current selected Data/Trading service: SC Data - All Services | 2022-08-04 18:38:58.548
Custom symbol settings values: enabled | 2022-08-04 18:38:58.548
Chart Update Interval: 500 | 2022-08-04 18:38:58.548
Intraday Data Storage Time Unit: 1 | 2022-08-04 18:38:58.548
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-08-04 18:38:58.548
2022-08-04 23:38:58 Local computer time in UTC | 2022-08-04 18:38:58.548
2022-08-04 18:38:58 Local computer time in SC Time Zone | 2022-08-04 18:38:58.548
2022-08-04 22:43:48 Server time in UTC | 2022-08-04 18:38:58.548
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-08-04 18:38:58.548
Program path: C:\SierraChart\ | 2022-08-04 18:38:58.548
Data Files path: C:\SierraChart\Data\ | 2022-08-04 18:38:58.548
OS Version Number: 10.0 | 2022-08-04 18:38:58.549
Locale Setting: C | 2022-08-04 18:38:58.549
DLLs: LLT_LeftLaneTrading_Bundle_64.dll, SST_Signal_64.dll, UserContributedStudies_64.dll | 2022-08-04 18:38:58.549
Allowed protected custom studies: LLT_LeftLaneTrading_Bundle | 2022-08-04 18:38:58.549
Crash reporter started: true | 2022-08-04 18:38:58.549

SC Data - All Services | Disconnected. | 2022-08-04 18:39:08.892
SC Data - All Services | Disconnected. | 2022-08-04 18:39:09.035
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 2. | 2022-08-04 18:39:09.037
Current selected Data/Trading service: CQG WebAPI | 2022-08-04 18:39:09.037
Symbol settings MD5 received. Request ID: 2. | 2022-08-04 18:39:10.745
Requested symbol settings for service code cqg. Request ID: 3. | 2022-08-04 18:39:10.745
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-08-04 18:39:11.103
F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Reloading chart. | 2022-08-04 18:39:11.110
CQG WebAPI | Using primary service for historical data for F.US.EPU22 | 2022-08-04 18:39:11.111
No historical data client is currently set to download historical Intraday data for F.US.EPU22. | 2022-08-04 18:39:11.111
F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Performing continuous chart historical Daily data download for symbol F.US.EPU22 starting at last date in file. | 2022-08-04 18:39:11.117
Added historical Daily data request for F.US.EPU22 to the queue. | 2022-08-04 18:39:11.117
Triggering next historical data download in queue. | 2022-08-04 18:39:11.117
F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.121
HD Request # 6 | Downloading Historical Daily chart data for F.US.EPU22. Starting date: 2022-08-01. Service: cqg | 2022-08-04 18:39:11.122
F.US.EPU22 [CBV][M] 2500 Volume #7 | Reloading chart. | 2022-08-04 18:39:11.244
CQG WebAPI | Using primary service for historical data for F.US.EPZ21 | 2022-08-04 18:39:11.253
No historical data client is currently set to download historical Intraday data for F.US.EPZ21. | 2022-08-04 18:39:11.253
CQG WebAPI | Using primary service for historical data for F.US.EPH22 | 2022-08-04 18:39:11.266
No historical data client is currently set to download historical Intraday data for F.US.EPH22. | 2022-08-04 18:39:11.266
CQG WebAPI | Using primary service for historical data for F.US.EPM22 | 2022-08-04 18:39:11.273
No historical data client is currently set to download historical Intraday data for F.US.EPM22. | 2022-08-04 18:39:11.273
F.US.EPU22 [CBV][M] 2500 Volume #7 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.312
F.US.EPU22/F.US.EPU22[M] #5 | Reloading chart. | 2022-08-04 18:39:11.388
F.US.EPU22/F.US.EPU22[M] #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:11.395
F.US.EPU22 [CV][M] 1 Min #2 | Reloading chart. | 2022-08-04 18:39:11.447
F.US.EPU22 [CV][M] 1 Min #2 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.478
F.US.EPU22[M] Renko 8t #9 | Reloading chart. | 2022-08-04 18:39:11.517
F.US.EPU22[M] Renko 8t #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:11.521
F.US.EPU22/F.US.EPU22[M] 15 Min #8 | Reloading chart. | 2022-08-04 18:39:11.538
F.US.EPU22 [CV][M] 5 Min #1 | Reloading chart. | 2022-08-04 18:39:11.558
F.US.EPU22 [CV][M] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.590
F.US.EPU22/F.US.EPU22[M] 15 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:11.592
F.US.EPU22 [CV][M] 3 Min #4 | Reloading chart. | 2022-08-04 18:39:11.613
F.US.EPU22 [CV][M] 3 Min #4 | Waiting for historical downloads to complete with the IDs: 6, | 2022-08-04 18:39:11.648
HD Request # 6 | Requesting historical Daily data for ESU22 starting at 2022-07-31. SC External HD service. | 2022-08-04 18:39:11.769
HD Request # 6 | Receiving historical Daily data for F.US.EPU22 starting at 2022-08-01. | 2022-08-04 18:39:11.866
HD Request # 6 | Writing historical Daily data to the file F.US.EPU22.dly. | 2022-08-04 18:39:11.866
HD Request # 6 | Bytes received: 241 | 2022-08-04 18:39:11.867
HD Request # 6 | Received 4 Daily data records from 2022-08-01 00:00:00 to 2022-08-04 00:00:00 (4.0 days) and wrote 4 records for F.US.EPU22 | 2022-08-04 18:39:11.867
HD Request # 6 | Completion time: 0s. | 2022-08-04 18:39:11.868
HD Request # 6 | Daily data download complete for F.US.EPU22. Unique request ID: 6 | 2022-08-04 18:39:11.868
Removing historical data download ID 6. | 2022-08-04 18:39:11.868

Triggering next historical data download in queue. | 2022-08-04 18:39:11.868
No download requests in the queue to start downloads for. | 2022-08-04 18:39:11.868
F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:11.868
F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Reloading chart. | 2022-08-04 18:39:11.868
F.US.EPU22/F.US.EPU22 [CBV][M] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-04 18:39:11.876
F.US.EPU22/F.US.EPU22 [CBV][M] #6 | Reloading chart. | 2022-08-04 18:39:11.883
F.US.EPU22/F.US.EPU22 [CBV][M] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-04 18:39:11.891
F.US.EPU22 [CV][M] 1 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:11.939
F.US.EPU22 [CV][M] 1 Min #2 | Reloading chart. | 2022-08-04 18:39:11.939
F.US.EPU22 [CV][M] 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:11.964
F.US.EPU22 [CV][M] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:12.050
F.US.EPU22 [CV][M] 5 Min #1 | Reloading chart. | 2022-08-04 18:39:12.050
F.US.EPU22 [CV][M] 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.063
F.US.EPU22 [CV][M] 3 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:12.098
F.US.EPU22 [CV][M] 3 Min #4 | Reloading chart. | 2022-08-04 18:39:12.098
F.US.EPU22 [CV][M] 3 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.109
F.US.EPU22 [CBV][M] 2500 Volume #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-08-04 18:39:12.240
F.US.EPU22 [CBV][M] 2500 Volume #7 | Reloading chart. | 2022-08-04 18:39:12.241
Loading market depth data. | 2022-08-04 18:39:12.270
F.US.EPU22 [CBV][M] 2500 Volume #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.271
F.US.EPU22 [CV][M] 1 Min #2 | Reloading chart. | 2022-08-04 18:39:12.444
F.US.EPU22 [CV][M] 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.496
F.US.EPU22 [CV][M] 5 Min #1 | Reloading chart. | 2022-08-04 18:39:12.553
F.US.EPU22 [CV][M] 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.597
F.US.EPU22 [CV][M] 3 Min #4 | Reloading chart. | 2022-08-04 18:39:12.608
F.US.EPU22 [CBV][M] 2500 Volume #7 | Reloading chart. | 2022-08-04 18:39:12.740
Loading market depth data. | 2022-08-04 18:39:12.800
F.US.EPU22 [CBV][M] 2500 Volume #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:12.801
Symbol settings received. Request ID: 3. | 2022-08-04 18:39:13.035
F.US.EPU22 [CV] 3 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-08-04 18:39:13.158

CQG WebAPI | Connecting to server api.cqg.com | 2022-08-04 18:39:13.160
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-08-04 18:39:13.160
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-08-04 18:39:13.161
CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-08-04 18:39:13.161
CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-08-04 18:39:13.161
CQG WebSocket | Opening WebSocket. | 2022-08-04 18:39:13.164
CQG WebSocket | Sending WebSocket handshake. | 2022-08-04 18:39:13.164
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-08-04 18:39:13.175
CQG WebSocket | Server header | Connection: upgrade | 2022-08-04 18:39:13.175
CQG WebSocket | Server header | Sec-WebSocket-Accept: i3gJ9Fe7rWUB2CXyD1uzimth7UQ= | 2022-08-04 18:39:13.175
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-08-04 18:39:13.175
CQG WebSocket | Server header | Upgrade: websocket | 2022-08-04 18:39:13.175
CQG WebSocket | Server header | | 2022-08-04 18:39:13.175
CQG WebSocket | Web socket state is now open. | 2022-08-04 18:39:13.175
CQG WebAPI | WebSocket connected. | 2022-08-04 18:39:13.175
CQG WebAPI | Sending market data logon message. | 2022-08-04 18:39:13.175
CQG WebAPI | Base Time: 2022-07-31T17:07:18. 2022-07-31 17:07:18 | 2022-08-04 18:39:13.236
CQG WebAPI | Logon successful. Session Token = A6QVoihsnMaBTO5gE3zR7NjIvX9jL73OLUykStjyXesZZc4Ybul+bx0vBCEKEC/kIekQaoKzrUe | 2022-08-04 18:39:13.236
CQG WebAPI | Connected to server complete. | 2022-08-04 18:39:13.236
Triggering next historical data download in queue. | 2022-08-04 18:39:13.236
Triggering next historical data download in queue. | 2022-08-04 18:39:13.236
Triggering next historical data download in queue. | 2022-08-04 18:39:13.236
Triggering next historical data download in queue. | 2022-08-04 18:39:13.236
Updated verified funded futures trading account ending date to: 2022-09-03 23:39:13 | 2022-08-04 18:39:13.236
CQG WebAPI | Sending Trade Accounts request message. | 2022-08-04 18:39:13.237
No download requests in the queue to start downloads for. | 2022-08-04 18:39:13.237
No download requests in the queue to start downloads for. | 2022-08-04 18:39:13.237
No download requests in the queue to start downloads for. | 2022-08-04 18:39:13.237
No download requests in the queue to start downloads for. | 2022-08-04 18:39:13.237
Using symbol data fast lookup vector | 2022-08-04 18:39:13.240
CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22. ID: 1 | 2022-08-04 18:39:13.240
Symbol Error - F.US.EPU22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22. ID: 1 | 2022-08-04 18:39:13.240
Requesting market depth updates for: F.US.EPU22 if supported. | 2022-08-04 18:39:13.240
CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22 | 2022-08-04 18:39:13.240
CQG WebAPI | Using primary service for historical data for F.US.EPU22 | 2022-08-04 18:39:13.240
No historical data client is currently set to download historical Intraday data for F.US.EPU22. | 2022-08-04 18:39:13.240
Real-time Intraday chart data file updates started for F.US.EPU22 | 2022-08-04 18:39:13.240
Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU22.scid. Thread ID: 4704 | 2022-08-04 18:39:13.241
Intraday chart data file opened for F.US.EPU22 | 2022-08-04 18:39:13.241
CQG WebAPI | Brokerage name: NinjaTrader Clearing. Account Name: 1016837 | 2022-08-04 18:39:13.291
Updated verified funded futures trading account ending date to: 2022-09-03 23:39:13 | 2022-08-04 18:39:13.291
CQG WebAPI | Sending collateral subscribe request. | 2022-08-04 18:39:13.291
CQG WebAPI | Sending positions subscribe request. RequestID: 487819 | 2022-08-04 18:39:16.219
CQG WebAPI | Sending orders subscribe request. RequestID: 487820 | 2022-08-04 18:39:16.219
[2022-08-05 13:17:33]
John - SC Support - Posts: 17794
Your log has us a bit confused, as it is showing that you are not connected to CQG based on the following line:
Current selected Data/Trading service: SC Data - All Services

But then it does show you connected to CQG later. Please check your setting for Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service and ensure this is set to "CQG - Web API"

If it is not, then follow the instructions at the following link to connect your Sierra Chart to CQG:
CQG Trading Platform Service: Setup Instructions

--

But, the reason you are getting delayed data is that you have a chart for F.US.EPU22 which is traded on the CME exchange, and you only have data for the COMEX activated. You can activate the CME Exchange at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-06 00:06:38]
Daniel Gonzalez - Posts: 4
Problem has been solved! Thank you!

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