Support Board

Date/Time: Sat, 27 Apr 2024 00:33:28 +0000

Post From: Won't connect to Data Feed

[2022-07-13 04:35:07] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see that you changed your Service Package from 5 to 11. We put your service package back to 5 and we gave you a free evaluation of service package 12 for 60 days. You will now be able to connect to external trading services. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes \| Discontinued External Services \| Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing