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Date/Time: Thu, 13 Jun 2024 11:17:39 +0000



Post From: Won't connect to Data Feed

[2022-07-13 04:35:07]
Sierra Chart Engineering - Posts: 104368
We see that you changed your Service Package from 5 to 11. We put your service package back to 5 and we gave you a free evaluation of service package 12 for 60 days.

You will now be able to connect to external trading services.

After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services.

For complete details, refer to:
Service Package Changes | Discontinued External Services | Reducing Overall Costs
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing