Support Board
Date/Time: Thu, 19 Jun 2025 10:31:51 +0000
Post From: After update my one of two my account doesn't work
| [2022-07-01 19:06:10] |
| John - SC Support - Posts: 40504 |
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The reason you are getting the error on the second system is because you are trying to bring CQG data into the system when you are on a version of Sierra Chart of 2394 or higher. With release 2394 we stopped the data for CQG for the CME Group and EUREX. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Therefore, you have two options with the second installation: 1) Downgrade to version 2393 and continue to get the CQG data. Refer to the following for how to downgrade Sierra Chart: Software Download: Full Control Rollback Procedure OR 2) Stay on the current version and use the Denali Exchange Data Feed. If the installations are on the same computer, then you will not need to pay any additional fees. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed Connections on Same Computer Simultaneously If the installations are on two different computers, then you would need to pay for a second exchange fee to get the data to both systems simultaneously. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |