Support Board

Date/Time: Wed, 24 Apr 2024 07:39:57 +0000

Post From: Show order on chart showing wrong

[2022-07-01 15:39:02] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
My apologies. Your account is setup correctly, although there was a change that we did not expect to see, where you were changed back to Package 3 and then given the evaluation of Package 12. This does not show in the information we have when looking at the support ticket, so it appeared you did not have the data. In case you were not aware of this change, you have 60 days for the evaluation of Package 12, so just be sure you change back to package 10 before the 60 days ends. Therefore, we are not sure what is happening. It still could be that there is something else causing you to have delayed data, or perhaps it is an order fill situation. Please give us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing