Support Board
Date/Time: Tue, 16 Sep 2025 17:43:08 +0000
Post From: No Live Data
| [2022-06-22 18:20:57] |
| John - SC Support - Posts: 41844 |
|
The implication from what you are stating is that you need to change the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds to Yes, as it sounds like it is set to No right now. After you do this, select File >> Disconnect followed by File >> Connect to Data Feed. If the setting above is already set to Yes, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |