Support Board

Date/Time: Fri, 19 Apr 2024 20:06:14 +0000

Post From: 15 min data delay

[2022-06-21 19:08:46] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30974
We see you are setup to connect to DTN IQ Feed. But we need to see more of your Message Log in order to see if there is any specific message for why you are having a problem. Please follow these instructions, where we need for you to open a Chartbook with a chart in it, and then send us the Message Log, as that will give us the information we need: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing