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Date/Time: Fri, 29 Mar 2024 09:23:02 +0000



15 min data delay

View Count: 412

[2022-06-21 16:27:09]
User913238 - Posts: 8
Hello!
Why do I see a data delay of 15 minutes?
[2022-06-21 17:59:01]
John - SC Support - Posts: 30444
You are not setup to get any real-time data from us. Our servers are showing that you are setup to get data from DTN IQ Feed. If you are setup to get data from DTN, then follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-21 18:48:13]
User913238 - Posts: 8
-Notice: Your Services Balance of 0.00 USD is too low to renew the Services activated on your account when they expire. You need a balance of at least 36 USD. You can view the Recurring Services. To activate and deactivate services on your account, go to the Services Activation page. (Current Usage Time Ending Date: 2022-07-06).

You will need to make a payment of 36 USD.

-2022-05-05: IMPORTANT Notice: Due to Symbol Settings changes, for continued access to the Denali Exchange Data Feed you may need to update to the current version. To update, refer to Fast Update.

- 2022-06-13: IMPORTANT NOTICE: If you are not able to connect to CQG, Interactive Brokers, Rithmic, IQ Feed, or LMAX, then you need to change to Service Package 10 or higher. For complete details and a free evaluation of these packages, refer to this Support Board Posting.

- 2022-05-19: Important Updated Notice. Refer to the changes related to Service Packages: Service Package Changes | Discontinued External Services | Reducing Overall Costs Posting has been updated with information here.

- 2022-05-11: FTX Crypto currency exchange market data is now available. Symbols can be found through File >> Find Symbol >> FTX Crypto when using SC Data - All Services.

- 2022-05-05: If you are using the Delayed Exchange Data Feed, then due to Symbol Settings changes you need to update to a recent version of Sierra Chart. We have not precisely examined what version or higher you need to be running. However, either the current version or version in approximately the last six months will be necessary. To update, refer to the Fast Update instructions.

- 2022-04-10: Information about the New Chart Settings Windows.

- 2022-03-01: Fully independent and zero transaction fee Teton Order Routing Service now available! For complete details refer to, Teton Order Routing Service.

- Date 2022-02-02: For proper functioning of Continuous Futures Contract charts at the time of rollover, and when using back adjustments, it is necessary to update to the current version. Refer to Fast Update.

- Date 2022-02-01: New NASDAQ TotalView data feed available for entire Sierra Chart user base. Provides Realtime and delayed data for NASDAQ/NYSE/AMEX stocks.

- 2021-07-01: If you are using Market by Order data from the Denali Exchange Data Feed, it is necessary to update to version 2282 or higher to resolve a problem with Market by Order data stopping on a lost connection and not resuming. For instructions, refer to Fast Update.

- 2021-06-03: Due to changes related to exchange compliance, to continue to receive Historical Daily data in Historical charts, effective June 7, 2021, it is necessary that you update to version 2268 or higher. For instructions, refer to Fast Update.

- 2021-06-03: Due to changes related to exchange compliance, CME historical data will no longer be accessible through the DTC Protocol server in Sierra Chart. To continue to be able to use the File >> New Instance feature after June 15, 2021, it is necessary that you update to version 2268 or higher. For instructions, refer to Fast Update.



-Version 2403 is available. To download, select Help >> Download Current Version.

Refer to the What Is New page for the new features and improvements.
[2022-06-21 18:59:21]
John - SC Support - Posts: 30444
That is not your Message Log. That is your "System Message". We need your Message Log which is located under the Windows menu (Windows >> Message Log).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-21 19:02:09]
User913238 - Posts: 8
Software version: 2247 64-bit | 2022-06-21 14:41:39.870
Primary Thread ID: 21764 | 2022-06-21 14:41:39.870
Usage end date: 2022-07-06 | 2022-06-21 14:41:39.870
Enabled for: Sierra Chart Historical Data Service. | 2022-06-21 14:41:39.870
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-21 14:41:39.870
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-21 14:41:39.870
Enabled for exchange2: fairx_exchange.data | 2022-06-21 14:41:39.870
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-21 14:41:39.870
Current selected Data/Trading service: IQFeed | 2022-06-21 14:41:39.870
Custom symbol settings values: disabled | 2022-06-21 14:41:39.870
Chart Update Interval: 500 | 2022-06-21 14:41:39.870
Intraday Data Storage Time Unit: 4 | 2022-06-21 14:41:39.870
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-21 14:41:39.870
2022-06-21 18:41:39 Local computer time in UTC | 2022-06-21 14:41:39.870
2022-06-21 14:41:39 Local computer time in SC Time Zone | 2022-06-21 14:41:39.870
2022-06-21 13:39:44 Server time in UTC | 2022-06-21 14:41:39.870
Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-06-21 14:41:39.870
Program path: C:\SierraChart\ | 2022-06-21 14:41:39.870
Data Files path: C:\SierraChart\Data\ | 2022-06-21 14:41:39.870
OS Version Number: 10.0 | 2022-06-21 14:41:39.870
Locale Setting: C | 2022-06-21 14:41:39.870
DLLs: TG47Sierra.dll, TG47Sierra_64.dll, TradeGuider45 Studies.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-21 14:41:39.871
Allowed protected custom studies: | 2022-06-21 14:41:39.871
[2022-06-21 19:08:46]
John - SC Support - Posts: 30444
We see you are setup to connect to DTN IQ Feed. But we need to see more of your Message Log in order to see if there is any specific message for why you are having a problem.

Please follow these instructions, where we need for you to open a Chartbook with a chart in it, and then send us the Message Log, as that will give us the information we need:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-21 19:19:26]
User913238 - Posts: 8
Software version: 2247 64-bit | 2022-06-21 15:15:29.342
Primary Thread ID: 21764 | 2022-06-21 15:15:29.342
Usage end date: 2022-07-06 | 2022-06-21 15:15:29.342
Enabled for: Sierra Chart Historical Data Service. | 2022-06-21 15:15:29.342
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-21 15:15:29.342
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-21 15:15:29.342
Enabled for exchange2: fairx_exchange.data | 2022-06-21 15:15:29.342
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-21 15:15:29.342
Current selected Data/Trading service: IQFeed | 2022-06-21 15:15:29.342
Custom symbol settings values: disabled | 2022-06-21 15:15:29.342
Chart Update Interval: 500 | 2022-06-21 15:15:29.342
Intraday Data Storage Time Unit: 4 | 2022-06-21 15:15:29.342
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-21 15:15:29.342
2022-06-21 19:15:29 Local computer time in UTC | 2022-06-21 15:15:29.342
2022-06-21 15:15:29 Local computer time in SC Time Zone | 2022-06-21 15:15:29.342
2022-06-21 13:39:44 Server time in UTC | 2022-06-21 15:15:29.342
Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-06-21 15:15:29.342
Program path: C:\SierraChart\ | 2022-06-21 15:15:29.342
Data Files path: C:\SierraChart\Data\ | 2022-06-21 15:15:29.342
OS Version Number: 10.0 | 2022-06-21 15:15:29.342
Locale Setting: C | 2022-06-21 15:15:29.342
DLLs: TG47Sierra.dll, TG47Sierra_64.dll, TradeGuider45 Studies.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-21 15:15:29.343
Allowed protected custom studies: | 2022-06-21 15:15:29.343

File >> Disconnect selected. | 2022-06-21 15:18:05.732
Socket (4) | CloseSocket call. | 2022-06-21 15:18:05.739
IQFeed | Disconnected from Level 2 port. | 2022-06-21 15:18:05.739
Socket (3) | CloseSocket call. | 2022-06-21 15:18:05.739
IQFeed | Disconnected from Lookup port. | 2022-06-21 15:18:05.739
Socket (2) | CloseSocket call. | 2022-06-21 15:18:05.739
IQFeed | Disconnected from Level 1 port. | 2022-06-21 15:18:05.739
Socket (1) | CloseSocket call. | 2022-06-21 15:18:05.739
IQFeed | Disconnected from Admin port. | 2022-06-21 15:18:05.739
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-21 15:18:05.739
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-21 15:18:05.739
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-21 15:18:05.739
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-21 15:18:05.739
Socket (3) | Close event error. Windows error code 10053: Программа на вашем хост-компьютере разорвала установленное подключение. | 2022-06-21 15:18:05.739 *
Socket (3) | Socket gracefully closed by remote side. | 2022-06-21 15:18:05.740
Socket (3) | Closed. | 2022-06-21 15:18:05.740
IQFeed | Disconnected. | 2022-06-21 15:18:05.740
Socket (4) | Socket gracefully closed by remote side. | 2022-06-21 15:18:05.740
Socket (4) | Closed. | 2022-06-21 15:18:05.740
Socket (1) | Close event error. Windows error code 10053: Программа на вашем хост-компьютере разорвала установленное подключение. | 2022-06-21 15:18:05.746 *
Socket (1) | Socket gracefully closed by remote side. | 2022-06-21 15:18:05.746
Socket (1) | Closed. | 2022-06-21 15:18:05.746
Socket (2) | Socket gracefully closed by remote side. | 2022-06-21 15:18:11.087
Socket (2) | Closed. | 2022-06-21 15:18:11.087

IQFeed | Connecting. | 2022-06-21 15:18:19.198
IQFeed | Starting interface software. | 2022-06-21 15:18:19.198
IQFeed | Connecting to Admin port 9300 | 2022-06-21 15:18:19.216
Socket (1) | Creating socket. | 2022-06-21 15:18:19.216
Socket (1) | New receive buffer size: 5242880 | 2022-06-21 15:18:19.216
Socket (1) | Connecting to IP: 127.0.0.1. | 2022-06-21 15:18:19.216
IQFeed | Connected to Admin port. | 2022-06-21 15:18:19.727
IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2022-06-21 15:18:19.729
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.0.0.5,476654,0,0,,0.03,0.03,, | 2022-06-21 15:18:20.357
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.0.0.5,476654,0,0,,0.10,0.05,, | 2022-06-21 15:18:21.354
IQFeed | AdminMessage: S,STATS,12.36.218.145,60003,500,0,1,0,0,0,Jun 21 3:18PM,Jun 21 03:18PM,Connected,6.0.0.5,476654,0.06,0.06,0.06,0.17,0.06,0.17, | 2022-06-21 15:18:22.356
IQFeed | Connecting to Level 1 port 5009 | 2022-06-21 15:18:22.357
Socket (2) | Creating socket. | 2022-06-21 15:18:22.357
Socket (2) | New receive buffer size: 5242880 | 2022-06-21 15:18:22.357
Socket (2) | Connecting to IP: 127.0.0.1. | 2022-06-21 15:18:22.357
IQFeed | Connected to Level 1 port. | 2022-06-21 15:18:22.369
IQFeed | Connecting to Lookup port 9100 | 2022-06-21 15:18:22.369
Socket (3) | Creating socket. | 2022-06-21 15:18:22.369
IQFeed | Connecting to Level 2 port (9200)... | 2022-06-21 15:18:22.369
Socket (3) | New receive buffer size: 5242880 | 2022-06-21 15:18:22.369
Socket (3) | Connecting to IP: 127.0.0.1. | 2022-06-21 15:18:22.369
IQFeed | Level 1 system message: KEY | 2022-06-21 15:18:22.369
IQFeed | Level 1 system message: SERVER CONNECTED | 2022-06-21 15:18:22.369
IQFeed | Level 1 system message: IP | 2022-06-21 15:18:22.369
IQFeed | Level 1 system message: CUST | 2022-06-21 15:18:22.369
Socket (4) | Creating socket. | 2022-06-21 15:18:22.369
Socket (4) | New receive buffer size: 5242880 | 2022-06-21 15:18:22.369
Socket (4) | Connecting to IP: 127.0.0.1. | 2022-06-21 15:18:22.369
IQFeed | Connected to Historical Data port. | 2022-06-21 15:18:22.371
IQFeed | Connected to server complete. | 2022-06-21 15:18:22.371
Triggering next historical data download in queue. | 2022-06-21 15:18:22.371
Triggering next historical data download in queue. | 2022-06-21 15:18:22.371
Triggering next historical data download in queue. | 2022-06-21 15:18:22.371
Triggering next historical data download in queue. | 2022-06-21 15:18:22.371
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-21 15:18:22.371
No download requests in the queue to start downloads for. | 2022-06-21 15:18:22.394
No download requests in the queue to start downloads for. | 2022-06-21 15:18:22.394
No download requests in the queue to start downloads for. | 2022-06-21 15:18:22.394
No download requests in the queue to start downloads for. | 2022-06-21 15:18:22.394
IQFeed | Connected to Level 2 port. | 2022-06-21 15:18:22.394
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2022-06-21 15:18:22.394
IQFeed | Level 2 protocol is 5.0. | 2022-06-21 15:18:22.394
IQFeed | Starting real-time market data updates for: WMT. ID: 1 | 2022-06-21 15:18:22.395
IQFeed | Requesting security definition data for: WMT. ID: 1 | 2022-06-21 15:18:22.395
IQFeed | Using primary service for historical data for WMT | 2022-06-21 15:18:22.395
Added historical Intraday data request for WMT to the queue. | 2022-06-21 15:18:22.395
Intraday data recording state for symbol WMT is set to download 'Pending'. | 2022-06-21 15:18:22.395
Triggering next historical data download in queue. | 2022-06-21 15:18:22.395
Delaying start of download for WMT | 2022-06-21 15:18:22.395
IQFeed | Starting real-time market data updates for: QQQ. ID: 2 | 2022-06-21 15:18:22.395
IQFeed | Requesting security definition data for: QQQ. ID: 2 | 2022-06-21 15:18:22.395
IQFeed | Starting real-time market data updates for: BABA. ID: 3 | 2022-06-21 15:18:22.405
IQFeed | Requesting security definition data for: BABA. ID: 3 | 2022-06-21 15:18:22.405
IQFeed | Using primary service for historical data for BABA | 2022-06-21 15:18:22.405
Added historical Intraday data request for BABA to the queue. | 2022-06-21 15:18:22.405
Intraday data recording state for symbol BABA is set to download 'Pending'. | 2022-06-21 15:18:22.405
Triggering next historical data download in queue. | 2022-06-21 15:18:22.405
IQFeed | Starting real-time market data updates for: KWEB. ID: 4 | 2022-06-21 15:18:22.406
IQFeed | Requesting security definition data for: KWEB. ID: 4 | 2022-06-21 15:18:22.406
IQFeed | Using primary service for historical data for KWEB | 2022-06-21 15:18:22.406
Added historical Intraday data request for KWEB to the queue. | 2022-06-21 15:18:22.406
Intraday data recording state for symbol KWEB is set to download 'Pending'. | 2022-06-21 15:18:22.406
Triggering next historical data download in queue. | 2022-06-21 15:18:22.406
IQFeed | Starting real-time market data updates for: GOOGL. ID: 5 | 2022-06-21 15:18:22.406
IQFeed | Requesting security definition data for: GOOGL. ID: 5 | 2022-06-21 15:18:22.406
IQFeed | Using primary service for historical data for GOOGL | 2022-06-21 15:18:22.406
Added historical Intraday data request for GOOGL to the queue. | 2022-06-21 15:18:22.406
Intraday data recording state for symbol GOOGL is set to download 'Pending'. | 2022-06-21 15:18:22.406
Triggering next historical data download in queue. | 2022-06-21 15:18:22.406
IQFeed | Starting real-time market data updates for: AAPL. ID: 6 | 2022-06-21 15:18:22.407
IQFeed | Requesting security definition data for: AAPL. ID: 6 | 2022-06-21 15:18:22.407
IQFeed | Using primary service for historical data for AAPL | 2022-06-21 15:18:22.407
Added historical Intraday data request for AAPL to the queue. | 2022-06-21 15:18:22.407
Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2022-06-21 15:18:22.407
Triggering next historical data download in queue. | 2022-06-21 15:18:22.407
IQFeed | Starting real-time market data updates for: BIDU. ID: 7 | 2022-06-21 15:18:22.408
IQFeed | Requesting security definition data for: BIDU. ID: 7 | 2022-06-21 15:18:22.408
IQFeed | Using primary service for historical data for BIDU | 2022-06-21 15:18:22.408
Added historical Intraday data request for BIDU to the queue. | 2022-06-21 15:18:22.408
Intraday data recording state for symbol BIDU is set to download 'Pending'. | 2022-06-21 15:18:22.408
Triggering next historical data download in queue. | 2022-06-21 15:18:22.408
IQFeed | Using primary service for historical data for QQQ | 2022-06-21 15:18:22.411
Added historical Intraday data request for QQQ to the queue. | 2022-06-21 15:18:22.411
Intraday data recording state for symbol QQQ is set to download 'Pending'. | 2022-06-21 15:18:22.411
Triggering next historical data download in queue. | 2022-06-21 15:18:22.411
IQFeed | Starting real-time market data updates for: KO. ID: 8 | 2022-06-21 15:18:22.488
IQFeed | Requesting security definition data for: KO. ID: 8 | 2022-06-21 15:18:22.488
IQFeed | Using primary service for historical data for KO | 2022-06-21 15:18:22.488
Added historical Intraday data request for KO to the queue. | 2022-06-21 15:18:22.488
Intraday data recording state for symbol KO is set to download 'Pending'. | 2022-06-21 15:18:22.488
Triggering next historical data download in queue. | 2022-06-21 15:18:22.488
IQFeed | Starting real-time market data updates for: ARKK. ID: 9 | 2022-06-21 15:18:22.675
IQFeed | Requesting security definition data for: ARKK. ID: 9 | 2022-06-21 15:18:22.675
HD Request # 27 | Downloading Intraday chart data for WMT to the file WMT.scid. Service: dtn | 2022-06-21 15:18:27.710
HD Request # 27 | Download start date-time: 2022-06-21 15:02:57.000000. File last date-time: 2022-06-21 15:02:57.000000 | 2022-06-21 15:18:27.710
HD Request # 27 | Requesting Tick data beginning at 2022-06-21 15:02:57 US Eastern Time. Request: HTT,WMT,20220621 150257,,,,,1,27,5000
| 2022-06-21 15:18:27.710
HD Request # 27 | Receiving historical Intraday Tick data for WMT | 2022-06-21 15:18:27.975
HD Request # 27 | Receiving Intraday data for WMT starting at 2022-06-21 15:02:57.000000 | 2022-06-21 15:18:27.975
HD Request # 27 | Timestamp of first Intraday data file record written: 2022-06-21 15:02:57.000000 | 2022-06-21 15:18:27.976
HD Request # 27 | Received 21 records from 2022-06-21 15:02:57.000000 to 2022-06-21 15:03:24.000000 (27.0 seconds) and wrote 8 records for WMT | 2022-06-21 15:18:27.976
HD Request # 27 | Completion time: 0s | 2022-06-21 15:18:27.976
HD Request # 27 | Intraday data download complete for WMT. Unique request ID: 26 | 2022-06-21 15:18:27.976
Removing historical data download ID 26. | 2022-06-21 15:18:27.976
Real-time Intraday chart data file updates started for WMT | 2022-06-21 15:18:27.976
Opened cached Intraday file: C:\SierraChart\Data\WMT.scid. Thread ID: 21764 | 2022-06-21 15:18:27.980
Intraday chart data file opened for WMT | 2022-06-21 15:18:27.980
HD Request # 27 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:27.980

Triggering next historical data download in queue. | 2022-06-21 15:18:27.980
HD Request # 28 | Downloading Intraday chart data for BABA to the file BABA.scid. Service: dtn | 2022-06-21 15:18:27.980
HD Request # 28 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:27.981
HD Request # 28 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,BABA,20220621 150300,,,,,1,28,5000
| 2022-06-21 15:18:27.981
Chart #10 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.032
Chart #11 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.033
Chart #12 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.033
Chart #13 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.111
Chart #4 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.175
HD Request # 28 | Receiving historical Intraday Tick data for BABA | 2022-06-21 15:18:28.258
HD Request # 28 | Receiving Intraday data for BABA starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.258
HD Request # 28 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.258
HD Request # 28 | Received 81 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:26.000000 (26.0 seconds) and wrote 7 records for BABA | 2022-06-21 15:18:28.258
HD Request # 28 | Completion time: 1s | 2022-06-21 15:18:28.258
HD Request # 28 | Intraday data download complete for BABA. Unique request ID: 27 | 2022-06-21 15:18:28.258
Removing historical data download ID 27. | 2022-06-21 15:18:28.258
Real-time Intraday chart data file updates started for BABA | 2022-06-21 15:18:28.258
Opened cached Intraday file: C:\SierraChart\Data\BABA.scid. Thread ID: 21764 | 2022-06-21 15:18:28.263
Intraday chart data file opened for BABA | 2022-06-21 15:18:28.263
HD Request # 28 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:28.263

Triggering next historical data download in queue. | 2022-06-21 15:18:28.263
HD Request # 29 | Downloading Intraday chart data for KWEB to the file KWEB.scid. Service: dtn | 2022-06-21 15:18:28.263
HD Request # 29 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.263
HD Request # 29 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,KWEB,20220621 150300,,,,,1,29,5000
| 2022-06-21 15:18:28.263
Chart #6 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.372
Chart #5 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.382
Chart #4 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.383
Chart #3 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.384
WMT Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: WMT.Cht | 2022-06-21 15:18:28.385
Chart: WMT Daily #1 | Study: TG_VSAScanner_4_7 |
*** Fault during the loading of scanner for WMT. Possibly rollover is required. - 0 AddInfo = 1791D700 Scanner TF = 0 | 2022-06-21 15:18:28.495
Chart: WMT Daily #1 | Study: TG_VSAScanner_4_7 |
*** Fault during the loading of scanner for WMT. Possibly rollover is required. - 0 AddInfo = 1791D690 Scanner TF = 1 | 2022-06-21 15:18:28.496
HD Request # 29 | Receiving historical Intraday Tick data for KWEB | 2022-06-21 15:18:28.535
HD Request # 29 | Receiving Intraday data for KWEB starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.535
HD Request # 29 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.535
HD Request # 29 | Received 27 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:24.000000 (24.0 seconds) and wrote 4 records for KWEB | 2022-06-21 15:18:28.535
HD Request # 29 | Completion time: 0s | 2022-06-21 15:18:28.535
HD Request # 29 | Intraday data download complete for KWEB. Unique request ID: 28 | 2022-06-21 15:18:28.535
Removing historical data download ID 28. | 2022-06-21 15:18:28.535
Real-time Intraday chart data file updates started for KWEB | 2022-06-21 15:18:28.536
Opened cached Intraday file: C:\SierraChart\Data\KWEB.scid. Thread ID: 21764 | 2022-06-21 15:18:28.540
Intraday chart data file opened for KWEB | 2022-06-21 15:18:28.540
HD Request # 29 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:28.540

Triggering next historical data download in queue. | 2022-06-21 15:18:28.540
HD Request # 30 | Downloading Intraday chart data for GOOGL to the file GOOGL.scid. Service: dtn | 2022-06-21 15:18:28.540
HD Request # 30 | Download start date-time: 2022-06-21 15:02:52.000000. File last date-time: 2022-06-21 15:02:52.000000 | 2022-06-21 15:18:28.540
HD Request # 30 | Requesting Tick data beginning at 2022-06-21 15:02:52 US Eastern Time. Request: HTT,GOOGL,20220621 150252,,,,,1,30,5000
| 2022-06-21 15:18:28.540
Chart #2 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.667
Chart #8 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.668
BABA Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: baba.Cht | 2022-06-21 15:18:28.670
Chart #7 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.674
HD Request # 30 | Receiving historical Intraday Tick data for GOOGL | 2022-06-21 15:18:28.809
HD Request # 30 | Receiving Intraday data for GOOGL starting at 2022-06-21 15:02:52.000000 | 2022-06-21 15:18:28.809
HD Request # 30 | Timestamp of first Intraday data file record written: 2022-06-21 15:02:52.000000 | 2022-06-21 15:18:28.810
HD Request # 30 | Received 10 records from 2022-06-21 15:02:52.000000 to 2022-06-21 15:03:24.000000 (32.0 seconds) and wrote 4 records for GOOGL | 2022-06-21 15:18:28.810
HD Request # 30 | Completion time: 0s | 2022-06-21 15:18:28.810
HD Request # 30 | Intraday data download complete for GOOGL. Unique request ID: 29 | 2022-06-21 15:18:28.810
Removing historical data download ID 29. | 2022-06-21 15:18:28.810
Real-time Intraday chart data file updates started for GOOGL | 2022-06-21 15:18:28.810
Opened cached Intraday file: C:\SierraChart\Data\GOOGL.scid. Thread ID: 21764 | 2022-06-21 15:18:28.816
Intraday chart data file opened for GOOGL | 2022-06-21 15:18:28.816
HD Request # 30 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:28.816

Triggering next historical data download in queue. | 2022-06-21 15:18:28.816
HD Request # 31 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: dtn | 2022-06-21 15:18:28.816
HD Request # 31 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.817
HD Request # 31 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,AAPL,20220621 150300,,,,,1,31,5000
| 2022-06-21 15:18:28.817
Chart: WMT Daily #1 | Study: TG_VSAScanner_4_7 |
WMT 15:18:28 Scan Attach has been performed - 2 | 2022-06-21 15:18:29.008
HD Request # 31 | Receiving historical Intraday Tick data for AAPL | 2022-06-21 15:18:29.113
HD Request # 31 | Receiving Intraday data for AAPL starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.113
HD Request # 31 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.114
HD Request # 31 | Received 150 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:25.000000 (25.0 seconds) and wrote 7 records for AAPL | 2022-06-21 15:18:29.114
HD Request # 31 | Completion time: 1s | 2022-06-21 15:18:29.114
HD Request # 31 | Intraday data download complete for AAPL. Unique request ID: 30 | 2022-06-21 15:18:29.114
Removing historical data download ID 30. | 2022-06-21 15:18:29.114
Real-time Intraday chart data file updates started for AAPL | 2022-06-21 15:18:29.114
Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid. Thread ID: 21764 | 2022-06-21 15:18:29.164
Intraday chart data file opened for AAPL | 2022-06-21 15:18:29.164
HD Request # 31 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:29.164

Triggering next historical data download in queue. | 2022-06-21 15:18:29.164
HD Request # 32 | Downloading Intraday chart data for BIDU to the file BIDU.scid. Service: dtn | 2022-06-21 15:18:29.164
HD Request # 32 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.165
HD Request # 32 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,BIDU,20220621 150300,,,,,1,32,5000
| 2022-06-21 15:18:29.165
Chart #2 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.169
AAPL Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.171
Chart #7 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.178
BABA Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: baba.Cht | 2022-06-21 15:18:29.179
Chart: BABA Daily #1 | Study: TG_VSAScanner_4_7 |
BABA 15:18:29 Scan Attach has been performed - 1 | 2022-06-21 15:18:29.272
Chart #8 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.399
HD Request # 32 | Receiving historical Intraday Tick data for BIDU | 2022-06-21 15:18:29.436
HD Request # 32 | Receiving Intraday data for BIDU starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.436
HD Request # 32 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.436
HD Request # 32 | Received 11 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:20.000000 (20.0 seconds) and wrote 5 records for BIDU | 2022-06-21 15:18:29.436
HD Request # 32 | Completion time: 0s | 2022-06-21 15:18:29.436
HD Request # 32 | Intraday data download complete for BIDU. Unique request ID: 31 | 2022-06-21 15:18:29.436
Removing historical data download ID 31. | 2022-06-21 15:18:29.436
Real-time Intraday chart data file updates started for BIDU | 2022-06-21 15:18:29.436
Opened cached Intraday file: C:\SierraChart\Data\BIDU.scid. Thread ID: 21764 | 2022-06-21 15:18:29.441
Intraday chart data file opened for BIDU | 2022-06-21 15:18:29.441
HD Request # 32 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:29.441

Triggering next historical data download in queue. | 2022-06-21 15:18:29.441
HD Request # 33 | Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: dtn | 2022-06-21 15:18:29.441
HD Request # 33 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.441
HD Request # 33 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,QQQ,20220621 150300,,,,,1,33,5000
| 2022-06-21 15:18:29.441
Chart #5 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.507
Chart #3 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.519
Chart #4 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.519
Chart #5 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.519
BIDU Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.519
Chart #10 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.523
Chart #4 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.523
Chart #3 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.668
Chart #8 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.668
AAPL Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.668
Chart: AAPL Daily #1 | Study: TG_VSAScanner_4_7 |
AAPL 15:18:29 Scan Attach has been performed - 3 | 2022-06-21 15:18:29.802
HD Request # 33 | Receiving historical Intraday Tick data for QQQ | 2022-06-21 15:18:29.917
HD Request # 33 | Receiving Intraday data for QQQ starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.917
HD Request # 33 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.918
HD Request # 33 | Received 154 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:26.000000 (26.0 seconds) and wrote 7 records for QQQ | 2022-06-21 15:18:29.918
HD Request # 33 | Completion time: 0s | 2022-06-21 15:18:29.918
HD Request # 33 | Intraday data download complete for QQQ. Unique request ID: 32 | 2022-06-21 15:18:29.918
Removing historical data download ID 32. | 2022-06-21 15:18:29.919
Real-time Intraday chart data file updates started for QQQ | 2022-06-21 15:18:29.919
Opened cached Intraday file: C:\SierraChart\Data\QQQ.scid. Thread ID: 21764 | 2022-06-21 15:18:29.924
Intraday chart data file opened for QQQ | 2022-06-21 15:18:29.924
HD Request # 33 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:29.924

Triggering next historical data download in queue. | 2022-06-21 15:18:29.924
HD Request # 34 | Downloading Intraday chart data for KO to the file KO.scid. Service: dtn | 2022-06-21 15:18:29.924
HD Request # 34 | Download start date-time: 2022-06-21 15:03:03.000000. File last date-time: 2022-06-21 15:03:03.000000 | 2022-06-21 15:18:29.924
HD Request # 34 | Requesting Tick data beginning at 2022-06-21 15:03:03 US Eastern Time. Request: HTT,KO,20220621 150303,,,,,1,34,5000
| 2022-06-21 15:18:29.924
Chart #2 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.984
Chart #6 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.985
Chart #7 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:30.033
BIDU Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: BIDU.Cht | 2022-06-21 15:18:30.104
Chart: BIDU Daily #1 | Study: TG_VSAScanner_4_7 |
BIDU 15:18:30 Scan Attach has been performed - 4 | 2022-06-21 15:18:30.240
HD Request # 34 | Receiving historical Intraday Tick data for KO | 2022-06-21 15:18:30.358
HD Request # 34 | Receiving Intraday data for KO starting at 2022-06-21 15:03:03.000000 | 2022-06-21 15:18:30.358
HD Request # 34 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:03.000000 | 2022-06-21 15:18:30.358
HD Request # 34 | Received 29 records from 2022-06-21 15:03:03.000000 to 2022-06-21 15:03:28.000000 (25.0 seconds) and wrote 7 records for KO | 2022-06-21 15:18:30.359
HD Request # 34 | Completion time: 1s | 2022-06-21 15:18:30.359
HD Request # 34 | Intraday data download complete for KO. Unique request ID: 33 | 2022-06-21 15:18:30.359
Removing historical data download ID 33. | 2022-06-21 15:18:30.359
Real-time Intraday chart data file updates started for KO | 2022-06-21 15:18:30.359
Opened cached Intraday file: C:\SierraChart\Data\KO.scid. Thread ID: 21764 | 2022-06-21 15:18:30.363
Intraday chart data file opened for KO | 2022-06-21 15:18:30.364
HD Request # 34 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:30.364

Triggering next historical data download in queue. | 2022-06-21 15:18:30.364
No download requests in the queue to start downloads for. | 2022-06-21 15:18:30.364
[2022-06-21 19:20:49]
User913238 - Posts: 8
I followed your instructions precisely
[2022-06-21 19:30:41]
John - SC Support - Posts: 30444
We do see the following two times in your log:
Socket (3) | Close event error. Windows error code 10053: Программа на вашем хост-компьютере разорвала установленное подключение. | 2022-06-21 15:18:05.739 *

This is a network error when the system was trying to connect to IQ Feed. Refer to the information here:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem

But, after that, you were able to connect and we do not see any issues with getting data from IQ Feed.

If you are still getting data that is delayed, then you will need to ask IQ Feed about this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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