Support Board
Date/Time: Wed, 17 Sep 2025 04:46:21 +0000
Post From: not receiving real time data for CME
| [2022-06-14 15:46:36] |
| John - SC Support - Posts: 41850 |
|
First, ensure that you are completely exited from all running Sierra Chart software, including the one on the first computer. Then start the software again on the one computer. If you still have an issue on that computer then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |