Support Board

Date/Time: Fri, 26 Apr 2024 20:02:36 +0000

Post From: Regarding Requirement for Package 10, 11, 12 for Connection to CQG, IB.

[2022-06-13 08:38:54] Link To Thread - Link To Post [Go To First Post]
Mr S Lukashov - Posts: 5
Hello, minutes ago I paid for Package 5 renewal (I use CQG data for GBP Futures through AMP). Wasn't aware of this issue as I was using my Sierra Charts without a problem on Friday but now after paying for the package this morning, none of my charts are updating to live prices. I realise now that we have to switch to a higher package but I just made a payment for Package 5, do I have to pay again and lose the money I just spent on Package 5? How can I resolve this issue? Thank you. Date Time Of Last Edit: 2022-06-13 08:43:58